Terms and Conditions Overview This website is operated by Bon Aparte Flowers. Throughout the site, the terms “we,” “us,” and “our” refer to Bon Aparte Flowers. Bon Aparte Flowers offers this website, including all information, to you, the user, conditioned upon your acceptance of all terms and conditions stated here. Placing an order When placing an order with Bon Aparte Flowers via the website www.bonaparteflowers.com, you are deemed to have read and understood the following terms and conditions. Sender and recipient information The recipient will receive the information provided in the card message as indicated on the order form. Solely in the case of the recipient contacting us to request the sender’s name, will we proceed to disclose this information upon such a request. Changes to order We can make a change to an order with reasonable notice and before dispatch; once an order has been dispatched we cannot amend the order. Substitutions The flowers and products shown online are representative of a color scheme, look and feel overall style, and value rather than a literal interpretation. Specific containers/ flowers/fruits/add-ons will vary in some cases depending on availability. In case that some products are not available, we keep the right to “deviate” from the sample, as long as we provide our customer with a relative product of the value paid. Deliveries Please note that we are closed on Sundays and public holidays. Delays may be caused by factors outside of our direct control, including but not limited to events of “force majeure”: Road closures and traffic conditions. Lack of access to a delivery address due to factors beyond our control.An incorrect or insufficient address information provided at the time of the order.An incorrect telephone number provided at the time of the order.Recipient unavailability. Delivery will be rescheduled for the soonest available delivery date/time and will not be refunded after the initial delivery attempt. If we cannot make telephone contact with the recipient or the customer, we cannot be held responsible for non-delivery if we have tried all possible methods to fulfill the order.Bon Aparte Flowers is not responsible for any order where the recipient refuses to accept the item. Bon Aparte Flowers will not issue refunds to any customer where the recipient, for whatever reason, will not accept the item. Cancelation No cancellation is accepted and no refund is issued for orders cancelled within two days before delivery date. The reason is that upon receipt of your order we proceed immediately to reserve and prepare the corresponding product. Orders that are placed in advance may be cancelled 3 days or more before delivery date. Refunds are at our discretion, depending on the reason for cancellation. Claims Claims are accepted only within 24 hours of the delivery date and not later on. Claims are applied by the sender or receiver by email at [email protected], with relevant documentation and pictures of the product. If a claim is placed, we immediately check the product at the point of delivery and we may consider replacement of the damaged fresh product. Vases, pots, boxes, baskets will not be replaced. Delivery cut off times Monday – Friday | Same day delivery if order has been made before 12:00 pm Saturday | Same day delivery if order has been made before 11:00 am Small errors In the event of small errors in the order, such as the wrong message card we do not offer a refund, as the recipient has received the flowers which are the value of the order. We believe in being fair and reasonable in circumstances like this and we will provide the correct message afterwards. These rare errors do happen as the florists are only human. Payment Orders will not be processed if payment is not received. Copyright All materials on this Site, and the Site itself, are protected by copyrights, designs, trademarks and/or all other intellectual property rights and materials. These materials are owned by BON APARTE FLOWERS. Such materials include, but are not limited to, the photographs, images, illustrations, text, video clips, audio clips, designs, logos, trademarks, and other materials contained in this Site, as well as the software used in the design and development of this Site. All rights are reserved, worldwide.You are expressly prohibited from:reproducing, copying, editing, transmitting, uploading or incorporating into any other materials, any of the Website including without limitation, any images in any format of the products and their descriptions and other material made available on the Website; and removing, modifying, altering or using any registered or unregistered marks/logos/design owned by BON APARTE FLOWERS, and doing anything which may be seen to take unfair advantage of the reputation and goodwill of BON APARTE FLOWERS or could be considered an infringement of any of the rights in the intellectual property rights owned by and/or licensed to BON APARTE FLOWERS. Our rights Any new features or tools which are added to the current store shall also be subject to the Terms and Conditions. You can review the most current version of the Terms and Conditions at any time on this page. We reserve the right to update, change or replace any part of these Terms and Conditions by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. Privacy policy www.bonaparteflowers.com is committed to protecting your privacy. This privacy statement discloses what information we gather about you when you visit our site and describes how we use that information. Our policy is to keep the personal information we receive from our Site completely confidential and use it solely for internal purposes. We will not share your personal information with any other parties.This document was last updated July 15th , 2024.
